Forgot my capitec internet banking username

Expanding features on mobile devices to more closely resemble online offerings is important,вЂќ Pretorius said. вЂњHaving a good experience via one channel doesnвЂ™t mean that you can let customers down on another channel. вЂњOne of the unique features of the South African market is that it is a multi-banked market, 72% of people have more than one bank account,вЂќ Pretorius remarked.ДЄn important insight that emerged from the survey was that multiple device use is now a common scenario among customers. вЂњBanks need to be able to offer these features in order to compete against other banks that offer this,вЂќ Pretorius said, noting this also presented opportunities for upselling.Д¬oluminate also surveyed users who had more than one bank account, with FNB maintaining its number one position in this survey too. More than a quarter of respondents use 15 or more features offered by their online banking platform, up from 14% last year. This year, however, it appears that a more comprehensive offering is the order of the day, with Capitec scoring very poorly on the functionality metric.

вЂњStandard BankвЂ™s revamp of its site happened much more recently, and their focus on ease of use, and retaining a similar architecture as before, has meant that its users had to make less of an adjustment,вЂќ he said, adding that Standard Bank also did an excellent job of communicating the changes to customers at every touch point before and after the change.ДЄfter last yearвЂ™s survey, Pretorius attributed CapitecвЂ™s coming first to its simple and affordable e-banking experience. вЂњThe success of both FNB and Standard Bank relate to recent significant redesigns of their internet banking facilities,вЂќ Pretorius said.ДЇNB, however, lost the top position to Capitec last year after failing to communicate effectively on fairly significant changes made to its website in December 2013, which saw regular users struggling to find frequently used features, noted Pretorius. This includes enhancing and stabilising our IT Infrastructure and launching new technologies like our Home Owners AppвЂ¦ and Features Store,вЂќ commented Marius de la Rey, head of distribution at Barclays Africa. вЂњWe have listened to our customers and have committed R3 billion in targeted investments to make it easier for customers to bank with us. The bank has enjoyed a consistent climb in its Internet banking satisfaction score.ДЄbsa was once again at the bottom of the pile. In a surprise move, Standard Bank came in second and was 2015вЂ™s fastest riser. вЂњWe consider this a minimum acceptable sample size to deliver robust findings,вЂќ Pretorius told journalists on Thursday.ДЄfter briefly surrendering the top spot to Capitec last year, FNB is once again at the top of the rankings in terms of customer satisfaction with its online banking. The sample sizes for all banks included in the survey вЂ“ Absa, Capitec, FNB, Nedbank and Standard Bank вЂ“ exceeded 250. This year more than 1 300 people participated in the online banking survey, with an additional 1 400 individuals surveyed in a separate mobile and tablet banking study. вЂњCapitec is slightly stuck in the mind-set of being simple and affordable, while other banks are continuously adding services ,вЂќ commented Dr Henk Pretorius, CEO of Columinate, an online marketing research agency.Д¬oluminate has surveyed 6 500 people since it launched its annual Internet Banking SITEisfaction survey in 2012. JOHANNESBURG вЂ“ Capitec gave up the top spot in a recent internet banking satisfaction survey, suggesting that its customers may have tired of its simple offering relative to the online functionality offered by other banks.

Forgot my capitec internet banking username